Last updated: 2026-05-23
Grievance Redressal
Per the Digital Personal Data Protection Act 2023 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021, every Indian user has the right to a grievance officer who will respond within fifteen (15) days.
Designated Grievance Officer
- Name: Padma
- Email: support@card9.in
- Postal address: Rudraayaan AI Technologies Private Limited, H No. 14/964/64/A/1, Krishna Nagar Colony, Ameenpur, Ramachandrapuram, Medak, Telangana 502032, India
- Phone: +91 9281212772 (10am–7pm IST · Mon–Sat)
Filing a grievance
Email the Grievance Officer with the following:
- Your name and registered mobile / email.
- Subject — e.g. "Data erasure request", "Shop fraud report".
- The shop subdomain involved (if any), e.g. narsamma.card9.in.
- Order or enquiry reference (if any), e.g. ORD-….
- Description of the issue and supporting screenshots.
Escalation matrix
- First contact — Grievance Officer (above). Reply within 15 days.
- If unresolved — write to the Director: support@card9.in.
- If still unresolved — you may escalate to the Data Protection Board of India per the DPDP Act 2023.
We take every grievance seriously. Most are resolved at step 1.