Last updated: 2026-05-23

Refund Policy

Card9 is a multi-tenant platform. Refunds come in two distinct flavours: platform-fee refunds (your subscription to use Card9) and product refunds (an order you placed at a shop hosted on Card9). The two are governed by different policies.

1. Platform-fee refunds (seller → Card9)

Card9 charges sellers a per-product or monthly fee per the published pricing. If Card9 fails to deliver a working storefront within 7 days of payment, write to support@card9.in and we will refund the fee in full to the source UPI / bank account within 7 working days.

No refunds are issued after 30 days of continuous active use. Trial period (5 days for ₹9 tier, longer for premium tiers per published pricing) is free; no payment is taken during trial.

2. Product refunds (buyer → seller)

Card9 does not process or hold customer payments. Buyers pay sellers directly via UPI / PhonePe. Refunds for product issues — defects, non-delivery, wrong item, size, colour — are therefore between the buyer and the seller of that specific shop.

Each seller may publish their own refund policy on their shop page; that seller-specific policy applies to orders placed there. Where the seller has not published one, the default standard is: contact the shop on WhatsApp within 48 hours of receiving the item with photographic evidence, and work with the seller on a resolution (refund, replacement, or store credit).

3. Escalation

If a seller is unresponsive or you suspect fraudulent behaviour by a shop hosted on Card9, file a report at support@card9.in with the order reference, the shop subdomain, and any chat screenshots. We will review and may suspend the shop pending investigation.